FAQs

1. Where is my order?  - All orders are posted out with Royal mail First class post so usually arrive within 1 to 2 days if it has not arrived in 4 days please email or call us so we can check things for you.

2. Is postage discreet? - We post every order in plain discreet packaging envelopes or boxes with no mention of your item the website or order details on the packet.

3. Can I cancel my order? - We will always try our best to cancel your order but if its already left our warehouse you can simply return it to us within 14 days all Hygiene seals & tags must be intact and we will be happy to exchange or refund you.

4. My order is faulty incorrect or damaged. - Please get in touch with us as soon as you receive the order and will tell you how to proceed and help.

5. How do I get in touch with you? - Look on our contact us page all the details are on there.

6. How will my purchase show up on my bank statement? - All orders you make with us show up on your bank statement as DVM Enterprises Ltd (no mention of the mysexytoys)

7. How do I know you have received my order? - You will receive an email from us confirming the details of your order if you don't get one check your spam and junk folders, if your sure you didn't receive one please contact us.

8. How secure is my order? - Here at mysexytoys we take your security very seriously all orders are processed using worldwide recognised payment processors Worldpay & Paypal.

9. Are my personal details safe? - When you order online at mysexytoys.co.uk we will ask for personal information such as your name, email address, delivery and payment details. And we are committed to respecting your privacy and promise never to release your personal details without your consent to anyone else for mailing or marketing purposes. Mysexytoys complies fully with the Data Protection Act 2018 and consumer legislation, and treats all your personal information as fully confidential. All of your data is held securely.

10. Can items be sent special delivery for next day? - In most cases if ordered before 3pm yes, but please contact us first to confirm the service.